Need Receipts From Customer Central?

Obtaining your payment receipts on Customer Central is easier than ever. Log in to Customer Central and click, “MY ACCOUNT   »   Payment History.”
Select Payment History

 

Select the desired receipt to see more information.
Payment-History

 

Finally, save a copy for your records by clicking, “Download PDF.”
Payment-Receipt

It’s that simple! Please remember transactions completed offline will not be accessible on Customer Central. Contact ACHC’s Accounting Department for offline payment receipts.

Ready for accreditation? Contact ACHC at (855) 937-2242 to learn more.

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Need to Make Updates to Your Accreditation?

At ACHC it’s our goal to be a partner throughout the entire process – before, during, and after accreditation. ACHC knows that once in your 3-year accreditation cycle, business operations adjust for market demands. Your company could move locations, add branch offices, adjust the services provided, or even purchase another entity. If anything changes with your business operations in your accreditation cycle, it is important to notify ACHC.

Updating your information while in your 3-year accreditation cycle is even easier now with Customer Central. You can begin the notification process online. Log into your Customer Central account and navigate to the ”MY ACCOUNT + » Edit Company Info” page.

01. Edit Company Info

Click on the “[Expand]” button to view the section that you wish to explore. For this example, we’ll look at “CHANGE OF OWNERSHIP”.

02. Select Change of Ownership

 

Select the correct change of ownership form to download the PDF. The form should be completed in Adobe Reader. Don’t have Adobe Reader? Get it here »

03. FIll out PDF

 

Complete all of the corresponding questions, save the file, and email it to your Account Advisor with any required documentation (specified in the PDF). If you have any questions while in the process, always feel free to reach out to your company’s Account Advisor.

Customer Central allows you to complete the entire process online – from account creation to accreditation! With direct access to your accreditation team and valuable new resources, achieving and maintaining accreditation has never been easier.

Ready for accreditation? Contact ACHC at (855) 937-2242 to learn more.

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Pharmacy | Sleep  | Behavioral Health

ACHC | Brand Guidelines 2015

The ACHC brand is more than just a logo; it is a broad representation of our essence, used to signify the exceptional quality of our healthcare provider clients. Achieving ACHC Accreditation is a notable accomplishment that your company should be proud to display. The ACHC and PCAB  Accreditation “seals” show your organization’s adherence to a rigorous set of standards, and demonstrates your commitment to providing the highest quality health care to those you serve.

Visit Customer Central at cc.achc.org or contact the ACHC Marketing Department for digital files of the logos. The kit downloaded with this document contains all of the logo variations, a sample press release, and suggested website text.

For more information, contact the ACHC Marketing Department at (855) 937-2242. Thank you for your support.


Ready for accreditation? Contact ACHC at (855) 937-2242 to learn more.

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Pharmacy | Sleep  | Behavioral Health

Behavioral Health Home Care

Behavioral Health Home Care integrates behavioral health interventions into home care services for patients whose mental illness, substance abuse, intellectual/developmental disabilities make it difficult, or otherwise prevent them from receiving care outside of their homes. Services are provided by a psychiatric nurse and other home care personnel, as ordered by a physician.

Watch the above video to learn more about ACHC’s Behavioral Health Home Care service.

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Ready for accreditation? Contact ACHC at (855) 937-2242 to learn more.

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Pharmacy | Sleep  | Behavioral Health

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Advisor Tips: On-Site Survey

In this Advisor Tips video with Danny Hupp, one of ACHC’s DMEPOS and Pharmacy Accreditation Advisors, he discusses three tips to help you prepare for your survey.

  1. Complete your Preliminary Evidence Report (PER) Checklist
    • The PER Checklist will be submitted on Customer Central
  2. Organize your patient and personnel files
    • ACHC’s Surveyors will review a random selection of files for compliance
  3. Conduct a mock survey with your staff members
    • This will help your team get in the survey-ready mindset

Learn more by watching the video above.

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Ready for accreditation? Contact ACHC at (855) 937-2242 to learn more.

Home Health | Hospice | DMEPOS | Private Duty
Pharmacy | Sleep  | Behavioral Health

Danny

CMS Moratoria Extension

18 Feb 2014_CMS extension

In response to recent high profile instances of fraud, waste, and abuse, the Centers for Medicare and Medicaid Services (CMS) released Survey and Certification letter 14-10-HHA on February 4, 2014, extending the moratoria on home health agency enrollment. These moratoria are phase two of the original release in July, 2013 that curtailed the enrollment of any new home health agency in Chicago, IL (Cook, DuPage, Kane, Lake, McHenry, and Will counties) and Miami, FL (Miami-Dade and Monroe counties). CMS reports that these areas were chosen due to high risk for fraud, high utilization, and a disproportionately large number of new providers.

In this new phase, CMS has extended the moratoria in the above areas, and has also added four additional targeted areas – Fort Lauderdale, FL (Broward county), Detroit, MI (Macomb, Monroe, Oakland, Washtenaw, and Wayne counties), Dallas, TX (Collin, Dallas, Denton, Ellis, Kaufman, Rockwell, and Tarrant counties) and Houston, TX (Brazoria, Chambers, Fort Bend, Galveston, Harris, Liberty, Montgomery, and Waller counties).

The moratoria will affect any home health agency located in the above areas that has applied for, or is in the process of obtaining a Medicare provider number, but has not been approved by the Medicare Administrative Contractor (MAC) as of January 30, 2014.  In order for a home health agency’s application to be considered complete, CMS requires that the following steps must be fully completed:

  1. The agency’s initial Medicare certification survey must have been completed
  2. The second MAC review has been completed
  3. CMS regional office sent the tie-in notice to the MAC
  4. The MAC performed a site visit
  5. The MAC switched the agency’s Provider Enrollment Chain Organization System (PECOS) record to approved

If all of these steps were not completed prior to the implementation date of the moratoria, the agency’s application will be denied. If an organization’s status is denied, they will be notified by the MAC. Once the moratorium is lifted, the agency will need to complete a new enrollment application if it continues to seek a Medicare provider number. In addition, the MAC will deny any application for a branch addition location in the above areas as well. Agencies affected will have the right to appeal by following information found in the denial letter issued by the MAC.

Unfortunately, home health surveys conducted by an accrediting organization in these targeted areas for initial deeming purposes will not be accepted by CMS and will not be accepted as a valid survey during the moratoria. ACHC can continue to process prospective home health agency’s application for accreditation only. For more information, contact your Accreditation Advisor at (855) 937-2242.

Download the survey and certification letters, and the FAQs issued by CMS ››

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Ready for accreditation? Contact ACHC at (855) 937-2242 to learn more.

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Maintaining Survey Readiness

ACHC Survey Readiness

As we embark into  2014, many of us set New Year’s Resolutions only to break our well-intentioned goals and ideals a few short weeks or months later as the daily hustle and bustle of life and work resumes. One New Year’s Resolution that should be established and kept is maintaining survey readiness. We know that we should always be “survey ready” but maintaining that on a daily basis becomes difficult as more pressing issues arise.

A few key points in maintaining survey readiness are:

  • Ensure you have the most current ACHC Standards for Accreditation and your policy and procedure manuals are consistent with ACHC Standards as well as any additional federal and/or local regulations.
  • Stay current with the monthly Did You Know publications sent by ACHC.
  • Audit medical and personnel records on a continuous basis to identify issues of non-compliance early and develop an internal Plan of Correction for any issues of non-compliance found.
  • Access ACHC’s Customer Central portal frequently for the latest information and resources to assist you in maintaining survey readiness.

ACHC has created tools to assist you with this endeavor. These tools coincide with key time frames; at 6, 12, and 24 months post-survey as well as 6 months prior to renewal.

For example, some annual requirements including program evaluation, staff education, and personnel evaluations are often overlooked or not completed on time. The tools ACHC has created provide you with checklists to help you to stay on track in between surveys. ACHC conducts surveys every three years, but as we know, random, unannounced surveys by any regulatory body could happen at any time and staying current is the key to a successful survey outcome.

Download the Continued Compliance documents by logging into your Customer Central Account and navigate to ‘After Accreditation’ -> ‘Continued Compliance’.

Home Health | Hospice | DMEPOS | Private Duty
Pharmacy | Sleep  | Behavioral Health

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Lisa MeadowsAbout the Author: Lisa Meadows

As Clinical Compliance Educator for Home Health, Hospice and Private Duty, Lisa brings over 20 years of medical social work experience to the classroom, including acute care hospitalization and home and hospice health care.  Previously an ACHC Hospice Surveyor, Lisa currently travels across the U.S. as a Presenter and an Educator, speaking on accreditation and other relevant health care topics.

ACHC Whiteboard Sessions – Needs Assessment Survey


In this Whiteboard Session ACHC’s CEO, José Domingos, discusses the results from the 2013 Needs Assessment Survey. The data collected consisted of more than 2,000 respondents, including new and existing customers. ACHC identified three common trends among the responses:

1. Customers were satisfied with ACHC’s level of customer service

  • Average a 4.7 out of 5.0 for the last six months

2. Providers desired more educational resources. ACHC now offers:

3. Providers want a more streamlined accreditation process

  • Reduced required files submitted for the PER
  • Updated online customer portal: Customer Central

Learn more by watching the video above.

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Ready for accreditation? Contact ACHC at (855) 937-2242 to learn more.

Home Health | Hospice | DMEPOS | Private Duty
Pharmacy | Sleep  | Behavioral Health

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Survey The Expert Podcast: Episode 11 “Behavioral Health Integration”

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[iOS Users]
[5:37]

In today’s Survey The Expert podcast, we’ll be joined by Britt Welch, ACHC’s Behavioral Health Manager. He has over twenty-five years of experience in the behavioral health field and offers his knowledge of clinical practice, community mental health services, and state government.

Episode Highlights:
Behavioral Health integration positively affects patient care

  • Helps to manage patient’s disability
  • Reduces costs
  • Leads to better outcomes

ACHC’s Behavioral Health standards were developed with the integration of care framework

  • 5 services are currently available for accreditation
  • 10 services launching in 2014

Learn more by visiting achc.org or by contacting Britt Welch at (855) 937-2242 ext. 235

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Pharmacy | Sleep  | Behavioral Health

ACHC Whiteboard Sessions – HME: Doing More With Less

In the video ACHC’s Clinical Educator, Greg Stowell, talks about three strategies to help improve your HME facility.

  • First, Review your Administration department. This includes your P&Ps and staffing needs.
  • Next, Greg suggests that there is always room for improvement in your Operations department.
  • Finally, watch your inventory levels. Having both too much, and not enough can be detrimental to your bottom line.

Learn more by watching the video.

About Greg Stowell:

Greg has over 30 years of industry experience where he has owned and managed local and regional HME and Rehabilitation organizations. He also brings previous experience as a certified Orthotist and holds his RESNA ATP certification. Additionally, he serves as the current chair of RESNA’s Delivery, Outcomes and Policy SIG.

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Ready for accreditation? Contact ACHC at (855) 937-2242 to learn more.

Home Health | Hospice | DMEPOS | Private Duty
Pharmacy | Sleep  | Behavioral Health

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