ACHC Earns Spot on Triangle Business Journal’s ‘Best Places to Work’ List

Accreditation Commission for Health Care (ACHC) is thrilled to have been named one of the Best Places to Work in the Triangle by the Triangle Business Journal.

“Employees are the lifeblood of any company,” said TBJ Publisher Jason Christie in announcing this year’s pool of 50 honorees, which included a mix of familiar names and newcomers – one of which was ACHC.

“These 50 companies have demonstrated belief that happy employees produce successful and thriving businesses,” Christie continued. The winners are featured alphabetically in this slideshow and will be recognized at an awards luncheon on Sept. 22. TBJ will also publish a special section on the winners in its weekly edition.

“It’s our people who make ACHC the great company that it is, and we choose to invest in them accordingly,” said ACHC President and CEO José Domingos. “From flexible scheduling to wellness initiatives to an open-door management policy, we keep employee satisfaction at top of mind. With so many growing and thriving workplace options in the Triangle area, it’s wonderful to know that ACHC is regarded as among the best.”

With headquarters in Cary, NC, ACHC is located in Central North Carolina’s Triangle Region anchored by Raleigh, Durham and Chapel Hill. The area is home to multiple colleges and universities as well as the famed Research Triangle Park, one of the largest technology and research parks in the world.

This regional recognition comes on the heels of some national notoriety. Modern Healthcare recently named ACHC one of the Best Places to Work in Healthcare, while The Silicon Review included ACHC on its 2017 list of the 10 Fastest Growing Healthcare Companies.

ACHC Surveyor Randy Hughes Shares Expertise on Alternative Delivery Models in HME

At ACHC, our Surveyors are truly experts in their fields. Accreditation Corporate Surveyor Randy Hughes is no exception. Hughes is a registered Respiratory Therapist with over 45 years of experience whose areas of expertise include quality management, operational efficiency and medical gas CGMP compliance. Hughes recently wrote an article  for HomeCare Magazine that examined accreditation considerations for alternative delivery models in HME. Read a condensed version below, or click here to read the full article. Congratulations, Randy!

Changing reimbursement environments, tightening regulatory requirements and managed care are forcing HME providers to develop alternative delivery models for equipment and services. The goal of each has been to provide service more efficiently and effectively while decreasing labor costs.

An important consideration with each model is “who owns the patient?” Who is responsible for providing products to the patient in the appropriate manner? This usually is driven by who bills (and who gets reimbursed) for the equipment or services provided. The “owner” needs to ensure that goods and services are delivered in a manner that meets all accreditation requirements.

The following are examples of alternative delivery models currently in use as well as the associated accreditation implications.

Direct Shipping

  • Not new, but the types of products being shipped have evolved. Oxygen concentrators and CPAP therapy equipment are routinely sent through the mail, so much so that equipment manufacturers have become providers.
  • Accreditation considerations:
    • Documentation of shipping and receipt; patient education; evaluation of safety-related issues and the provision of care process; patient acknowledgement of receipt of patient rights and responsibilities; HIPAA acknowledgement; AOB, etc.

Group patient teaching  

  • New patient “classes” that include group demonstrations, patient education, and interface fitting.
  • Gaining popularity for new and re-instruction CPAP patients and group compressor/nebulizer instructions.
  • Significant increase in staff productivity; patient interactions have resulted in the formation of patient-hosted support teams.
  • Accreditation considerations:
    • HIPAA implications and patient confidentiality
    • Adherence to infection control protocol and practices
    • Assurance that each patient’s documentation is completed thoroughly and accurately and individualizing each patient as patient-specific issues are identified

Sub-contracted delivery

  • The billing entity provides the equipment and supplies while the subcontractor delivers the products. The most common model delivers re-supply items to patients, including reusable and disposable supplies and oxygen cylinders, where new patient teaching and instruction are not required.
  • Accreditation considerations:
    • Well-defined description of expectations from the subcontractor
    • Clear description of the services to be provided, documentation requirements, delivery staff training, orientation and competency and others
    • Written contract detaining the individual responsibilities of each party is required
    • A performance indicator that monitors the services provided by the contracted organization

 Nontraditional oxygen model

  • The goal is to eliminate or minimize resupply visits to a patient’s home after the initial delivery of an oxygen deliver device, usually an oxygen concentrator.
  • The most prevalent examples of this model are the various home oxygen cylinder filling units and the use of portable oxygen concentrators (POCs).
  • Advances in portable technology are resulting in reliable, 3 to 4 LPM continuous flow capability, improved battery life, and continuous-use capability.
  • Accreditation considerations:
    • As long as the equipment is utilized and maintained as required by the manufacturer(s), the same accreditation standards that apply to a traditional oxygen concentrator apply to POCs

Non-clinical ventilator services

  • Today’s ventilators incorporate sophisticated technology to provide multiple modes of ventilation, humidification, and alarm systems in one compact unit. Additionally, the explosion of non-invasive ventilation as an adjunct to or in place of invasive ventilation raises questions as to the need for these patients to receive Clinical Respiratory Services (CRS).
  • Accreditation considerations:
    • Providers who offer ventilator services as non-clinical are considered to be accredited for Equipment Management
    • CRS is not required if the patient does not require ongoing assessment of the patients clinical status via a home clinical assessment ordered by the physician and performed by a licensed clinician

Impact of Technology

  • Significant decline in cost.
  • Will soon see an affordable device that is a POC and oximeter in one.
    • Will include a modem similar to today’s CPAP units that will not only transmit compliance data, it will be an active interface that will facilitate remote troubleshooting, repair, and maintenance
  • Many new questions will be posed from an accreditation perspective.
    • What kind of doctor’s order will be required?
    • What equipment maintenance and documentation is needed?
    • What competency is required for a warehouse employee/delivery driver that remotely accesses a patient’s concentrator for troubleshooting?
    • Is an RT required to teach the patient to self-titrate?

As we move through this continuum, many new questions will be posed from an accreditation perspective. Proactive communication with your Accreditation Organization about what models you are exploring and what impact they have from a standards interpretation perspective will help facilitate this transition.

For more information on ACHC’s accreditation programs or to download ACHC accreditation standards, visit, email or call 855-937-2242.

National Recognitions Speak to ACHC’s Growth, Workplace Desirability

Here at ACHC, we like to think that our success speaks for itself. Sometimes, though, it’s nice to know others are speaking about it.

ACHC recently received two honors that illuminate our good work and continued growth. Modern Healthcare named ACHC among The Best Places to Work in Healthcare, while The Silicon Review listed ACHC among the 10 Fastest Growing Healthcare Companies.

The Silicon Review asked ACHC CEO José Domingos to cite his company’s greatest assets. At the top of the list, Domingos said, are its people.

“As a service organization, our staff and the service they provide to our customers is what determines our success.” Next, he said, is an aligned purpose. Rounding out the list are flexibility, trust, and swift decision-making. Read the article here.

Modern Healthcare’s recognition program, in its 10th year, honors 150 workplaces throughout the healthcare industry that empower employees to provide patients and customers with the best possible care, products, and services.

Modern Healthcare will publish its annual Best Places to Work in Healthcare supplement on Oct. 2, 2017.

“We are both humbled and honored by these superlatives,” said CEO José Domingos.  “ACHC has enjoyed immense growth during the past five years, and we anticipate much more as we expand our programs and services. Through it all, we remain committed to providing the best possible service to our customers – and to being an enjoyable and fulfilling workplace for our employees.”


PCAB/USP Workshop featured on Pharmacy Podcast ™

June 16, 2017.  The Pharmacy Podcast (, the nation’s most popular and downloaded podcast on the pharmacy industry, today featured an informational segment about the upcoming PCAB Sterile and Non-Sterile Compounding / USP Compliance workshop to be held July 25-26, 2017 at Fairleigh Dickinson University School of Pharmacy in Florham Park, New Jersey.

This podcast, featuring Pharmacy Podcast founder, Todd Eury, and FDU School of Pharmacy Dean, Michael Avaltroni, can be heard here: //

The PCAB Sterile and Non-Sterile Compounding Pharmacy workshop provides pharmacy personnel with a comprehensive overview of the accreditation process and a standard-by-standard review of the requirements for sterile and non-sterile compounding. The two-day course is conducted with a personalized approach that delivers valuable insight into the accreditation process.

Since the highly-anticipated release of USP there has been much discussion among pharmacies about the interpretation of these new guidelines—and what that will mean for their operations once implementation takes full effect in 2018. During this workshop participants will examine the new standards and discover practical applications.

This workshop event, priced at $599 for the two-day session–or $499 for the USP segment only–will offer 8.75 ACPE-certified CEs (6.5 CEs for the USP segment only).

To register for the workshops:

PCAB Sterile and Non-Sterile/USP Compliance (2 day, Combined)

USP Compliance (1 day)


An Interview with the 1st Provider to Achieve ACHC Distinction in Palliative Care

ACHC Distinction in Palliative Care

This spring, Mountain Valley Hospice & Palliative Care became the first provider to achieve Accreditation Commission for Health Care’s newly launched Distinction in Palliative Care. For Denise Watson, MVHPC executive director, distinction has made a world of difference.

MVHPC, which has been ACHC-accredited for hospice since 2007, began providing palliative care services about five years ago. In late 2015, ACHC invited MVHPC to join a team – facilitated by Judi Lund Person of the National Hospice and Palliative Care Organization – that helped to develop ACHC’s Palliative Care Standards based on the National Consensus Project’s Clinical Practice Guidelines for Quality Palliative Care. In early 2017, MVHPC served as ACHC’s beta test site for those standards, undergoing a survey and ultimately earning the distinction. It was an experience that Watson says helped to make MVHPC’s palliative care program stronger and more structured, and that put the organization “a step above.”

ACHC followed up with Watson to learn more about MVHPC’s experience.

ACHC: Talk about your experience incorporating the ACHC standards into your practice.

DENISE WATSON: I put a team together with some of our top leadership and our medical director and our practitioners, and we started reviewing our (palliative care) policies and comparing what was lacking and where we did not meet the standards. We found we had a lot of work to do. So we went standard by standard to make sure that we had a policy. And we of course had to educate the practitioners and everybody that was a part of the program on what they had to do, because it was additional work, additional assessments. So it was a transition of changing a lot of the way we were doing things.

ACHC: What was an area in which you found your agency needed work?

DW: We didn’t really have any formal policies related to the interdisciplinary team. We were meeting once a month, roughly. We had to change the time and make it regular and really focus on that team care as opposed to just “here’s a referral; the nurse practitioner needs to see them.” So there was more structure and they had to follow certain policies and standards and processes that we were really very vague before.

ACHC: How did ACHC work with you to amend the standards based on your feedback?

DW: I really appreciate the fact that ACHC was open to listening to how the standards worked for us, per se, by changing policies and our processes. It was nice to know that we were part of making sure that we didn’t have overkill on the standards or maybe we didn’t have them strong enough. There was some movement there and flexibility that we could all come to an agreement, especially around the comprehensive assessment. Sometimes there’s a “one and done visit” and you never see (the patient) again, so we had to take that into account. Palliative Care, it’s different from hospice.

For example, with hospice there’s a comprehensive assessment for the nurse, chaplain, social worker. The issue is when our practitioners go out there to do the (palliative care) assessment, they have to ask questions about psychosocial; it’s all embedded in all these comprehensive assessments. What we elected to do is to have them ask a couple of simple questions. If they identify from those questions a need for spiritual or psychosocial assistance, then they make the referral to that discipline to do all those questions. What we were trying to do was limit the amount of detailed information a nurse practitioner or a physician had to get.

ACHC: Can you comment further on how does palliative differs from hospice?

DW: In Palliative Care, you’re focusing on a symptom, e.g. pain management. In hospice you’re focusing on all kinds of symptoms.

Hospice is much more intensive. You’re really supporting the entire family. We’ve tried to bring that into palliative care, but these patients are mobile. You may not have the family at the bedside. 60-70 percent of our patients in palliative care end up coming to hospice. You bring that interdisciplinary piece to it, but it’s not as involved. You’re focusing on that symptom, and you may find other stuff when you get in there, e.g. they need emotional support.

ACHC: How has MVHPC most benefitted from having achieved the Distinction in Palliative Care?

DW: We had tried, the entire time we were doing palliative care, to make our program structured. But we were lacking in structure and lacking in everybody knowing what they really should capture in a visit and then how they bring this back and share what they’re doing as a team, and then really talk as a team about goals of care.

It was fragmented, in my opinion, and this really brought structure to our program. And it made us do stuff that we had wanted to do, or had intended to do, forever. Our policies were very vague. It forced us to really put structure and meat to the program.

“I feel like our program is just much more structured. Everybody’s on the same page. It has been beneficial for us, for sure.”

ACHC: What does acheiving the ACHC Distinction in Palliative Care mean to you?

DW: It means we have taken the extra step to ensure our program provides quality service. We are taking steps that we didn’t have to do to improve our program. I think it says that we are doing this for the right reasons. The ultimate goal is to provide the best care to these patients. It’s a sense that somebody’s looking over our shoulder. Somebody’s looked at our program. Somebody has said, “You’re doing what you’re supposed to be doing.” It sets us a step above.

Mountain Valley Hospice & Palliative Care provides hospice services to terminally ill patients and their families in 17 counties from eight locations in North Carolina and Southern Virginia. Denise Watson has served as executive director since 1999, and has worked for MVHPC since 1994.

For more information or to download ACHC Distinction in Palliative Care Standards, visit, email or call 855-937-2242.

CMS Proposed Rule Could Impede Transparency

Centers for Medicare & Medicaid Services (CMS) published a proposed rule on April 28, 2017, CMS-1677-P, which aims to provide consumers with more information to help them choose a healthcare provider. This proposed rule would require all Accrediting Organizations (AOs) with CMS deeming authority to post survey reports and acceptable plans of correction (POCs) on their websites. For more information on the proposed rule view the CMS fact sheet.

Although ACHC encourages transparency and supports efforts to empower consumers to make the best possible healthcare decisions, we do not believe that this proposed rule will achieve the desired outcome. Instead this proposal may provide more confusing and inconsistent data, impeding healthcare consumers’ ability to make informed decisions. ACHC stands firm with our providers in rejecting this proposal by submitting the following comments to CMS:

  • Healthcare consumers should evaluate patient outcomes, not organizational deficiencies. Consumers should be educated on the value of Medicare Compare, an existing platform that allows them to look at outcomes of healthcare agencies. Transparency about an organization’s performance is best measured through the collection of data using a consistent methodology that incorporates risk adjustment and validation testing as accomplished through Medicare Compare.
  • There is no requirement to standardize requirements between Accrediting Organizations. The publishing of Summary Reports does not provide an accurate comparison of requirements because non-CoP-based standards created by Accrediting Organizations are not equivalent. Healthcare consumers are left to draw improper conclusions caused by misinterpreting data and an inability to properly comprehend the implications of the findings.
  • Focuses on deficiencies found at a fixed point during a three-year period versus Medicare Compare outcomes, which are designed to continuously display organizational outcomes. Survey results reflect deficiencies cited during a finite moment in a three-year accreditation period. This provides a snapshot in time. Conversely, outcomes such as those displayed on Medicare Compare reflect a continuous measurement of the healthcare providers’ quality of care and their commitment to maintaining compliance with the findings identified during the accreditation survey process.
  • Works against concepts of continuous quality improvement. Organizations frequently maintain accreditation because they are committed to continuous improvement. Accreditation fosters the process of identifying gaps in compliance, creating an effective plan of correction, implementing the plan, and monitoring for ongoing compliance.  If the proposed regulation is passed, agencies will not view identification of nonconformances as a means of improving performance.
  • Is in opposition with regulatory requirements as stated in section 1865(b) of the Act and §488.4(b). CFR §488.4(b) prohibits the disclosure described in the proposal for all but one provider: “With the exception of home health agency surveys, general disclosure of an accrediting organization’s survey information is prohibited under section 1865(b) of the Act…” 



Based on facts provided above or your personal insights, we encourage all providers to please submit comments by June 13th electronically via the Federal Register Website.

*Please note – although this regulation affects Home Health agencies and Hospices, the name of the regulation refers to Medicare Hospital IPPS

ACHC Offers Accelerated Sleep Lab Accreditation

Big news in the sleep world has many providers wide awake. Recent changes to Medicare coverage policies for sleep studies will require sleep-specific accreditation for providers in 13 states. And it’s happening soon.

Effective June 5, 2017, sleep lab facilities in Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming and certain U.S. territories will have to have sleep-specific accreditation to be eligible for coverage.

To assist facilities in meeting this deadline, ACHC is offering accelerated sleep lab accreditation.

To start the process, you will need to submit an application (available in your Customer Central account) and a $1,500 nonrefundable deposit. Your contract will then be emailed to you by your Account Advisor. Next, you will need to complete an Accelerated Sleep Accreditation Preliminary Evidence Report (PER) Checklist in which you acknowledge that the requirements of the PER Checklist have been met and the required items have been submitted for clinical review.

In order for ACHC to issue a subsequent approval letter and certificate, all submitted PER items must go through a successful clinical desk review and we must have the following items:

  • Signed contract
  • Payment in full

The approval letter will grant you accreditation for one year. ACHC will then work with you to schedule an on-site survey as quickly as possible. Once ACHC has completed the site visit, you will receive an updated accreditation certificate that will expire three years from the original accreditation date.
Please call us at (855) 937-2242 or email to learn more.


HHS Cybersecurity Update

News of the recent worldwide cyberattack on the health sector in the UK has generated interest and inquiry in the US. The US Department of Health and Human Services (HHS) has taken the lead on collecting and disseminating useful information to healthcare constituencies since the discovery of this malicious attack on Friday. Although this iteration of the threat appears to be contained, ACHC encourages all healthcare providers to be vigilant in protecting against and reporting any cyber threats. Below is the update released by HHS.


We would like to flag for the community that a partner noted an exploitative social engineering activity whereby an individual called a hospital claiming to be from Microsoft and offering support if given access to their servers. It is likely that malicious actors will try and take advantage of the current situation in similar ways. Additionally, we received anecdotal notices of medical device ransomware infection.

How to request an unauthenticated scan of your public IP addresses from DHS

The US-CERT’s National Cybersecurity Assessment & Technical Services (NCATS) provides integrated threat intelligence and an objective third-party perspective on the current cybersecurity posture of the stakeholder’s unclassified operational/business networks. NCATS security services are available at no cost to stakeholders. For more information, please contact

If you are the victim of ransomware or have cyber threat indicators to share, please contact law enforcement immediately.

  1. Contact your FBI Field Office Cyber Task Force immediately to report a ransomware event and request assistance. These professionals work with state and local law enforcement and other federal and international partners to pursue cybercriminals globally and to assist victims of cybercrime.
  2. Report cyber incidents to the US-CERT and the FBI’s Internet Crime Complaint Center.
  3. For further analysis please also share these indicators with HHS’ Healthcare Cybersecurity and Communications Integration Center (HCCIC) at

For the most up-to-date information from the U.S government on cybersecurity issues, visit:

Other Resources:

ALERT: HHS advises providers take note of cyber security risks

May 12, 2017. The US Department of Health and Human Services (HHS) is monitoring a significant cyber attack that has focused primarily on health systems in Europe. At this point the agency is assessing impact to US health systems and providers as some information suggests this attack may have spread to other industries and regions. Until more is known ACHC advises all to remind their associates and staff of safe and robust cyber security practices. The agency has provided some resources to assist in recognizing threats as well as how to handle suspicious activity. Monitor ACHC’s Twitter page ( for current information affecting health care providers. Below is the advisory sent by HHS.

Dear HPH Sector Colleagues,
HHS is aware of a significant cyber security issue in the UK and other international locations affecting hospitals and healthcare information systems. We are also aware that there is evidence of this attack occurring inside the United States. We are working with our partners across government and in the private sector to develop a better understanding of the threat and to provide additional information on measures to protect your systems. We advise that you continue to exercise cyber security best practices – particularly with respect to email.
Laura Wolf,
Critical Infrastructure Protection Lead
Additional information on ransomware provided by HHS Office for Civil Rights can be found at:
Cyber Newsletters:
Ransomware Guidance:

A Conversation with Bryan Prince about USP 800

Bryan Prince knows that USP can be a bitter pill for the independent pharmacist to swallow. The owner of Lab·Red Pharmacy Consultants who is an expert in cleanroom design, chemical handling and workflow understands the challenges pharmacy owners face as they try to balance a commitment to worker safety with the realities of running a business.

Prince also lent his expertise to the recently released Hazardous Drug Consensus Statement, a joint effort of the Pharmacy Compounding Accreditation Board (PCAB) and industry leaders on the handling of hazardous drugs per USP guidelines.

Set to become official – i.e., enforceable by a regulatory entity such as a state board of pharmacy – on July 1, 2018, USP describes practice and quality standards for handling hazardous drugs (as identified by National Institute for Occupational Safety and Health, or NIOSH) in healthcare settings.

“The reality is it’s a huge financial investment,” Prince said about USP , noting that many pharmacists are wondering where they will find the space and/or the money to redesign or expand their cleanrooms/storage areas to meet requirements.

“We’ve got four different aspects of compounding,” Prince explained, “which equals four different rooms: USP , non-sterile, nonhazardous; USP sterile nonhazardous. Now we’re going to add on USP , non-sterile hazardous, and USP , sterile hazardous.

Think of it from the independent pharmacy owner’s perspective, he said: “You’re telling me I’ve got to have four separate rooms? Where am I going to find that space?”

From a broader perspective, though, can’t one assume that pharmacists already understand the risks and thus are doing the right things when it comes to HD handling?

“I’ve heard this: ‘Bryan, I’ve been doing this (HD compounding) for 20 years, and I’m OK.’ Then I’ve heard the flip side: The gentleman who said ‘After 20 years of doing this, I had some tumors removed.’ He couldn’t pinpoint it, but he felt like it was exposure to chemicals.

“At a conference, I met a young woman who said, ‘I’ve had three miscarriages. Do you think that’s because I work in a compounding pharmacy and I handle chemicals?’ And I told her ‘I can’t make that determination for you.’

“But the reality is, I think this is the next ‘mesothelioma’ waiting to happen,” Prince said, adding that he wonders why there aren’t yet legal ads on TV to the tune of: ‘If you’ve been working in a compounding pharmacy for X number of years and suffer from Y or Z …”

While Prince believes that USP is long overdue, he believes the need for it is stronger than ever. “Where we are today is different from where we were five years ago. There are more and more stories of exposure. The whole meningitis outbreak (scores of deaths traced to contaminated steroid injections from New England Compounding Center) kicked this thing off full throttle. The government took it and went to the next level with it.

“Did the independent pharmacy industry need some sort of regulatory change as it relates to chemical handling? Absolutely. I’m always going to be on the side of the fence that says this has been a long time coming,” which may be in opposition to the pharmacy owner, he acknowledged.

“But we have to get to a place where we understand that chemicals are dangerous.”

Bryan Prince will be presenting during a workshop sponsored by ACHC’s Accreditation University on July 25-26 at Fairleigh Dickinson University School of Pharmacy and Health Sciences in Teaneck, NJ. This PCAB Sterile and Non-Sterile Compounding and USP Compliance Workshop will provide pharmacy personnel with a comprehensive overview of the accreditation process and a standard-by-standard review of the requirements for each, along with a detailed examination of USP and guidelines. For more information and to register, visit or contact Chelsie Rigsbee at 919-785-1214 or