Managing Change: An Interview with Teresa Gregory, Corporate Director of Medical Services of America

The Remington Report interviewed Teresa Gregory, Corporate Director of Medical Services of America on behalf of Accreditation Commission for Health Care (ACHC). Medical Services of America is a comprehensive home healthcare provider that offers home healthcare provider that offers home healthcare, hospice care, home medical equipment and supplies, diabetic supplies, respiratory services, mail order supplies, home infusion therapy, enteral nutrition therapy, senior/assisted living, full service pharmacy, physician practice management, and billing and printing services.

 

Remington Report: As a leader, you’re required to play multiple roles within your teams and your organization as whole. How is your organization managing change?

Gregory: Medical Services of America has been caring for individuals in the community in one capacity or another for 43 years. Unfortunately, due to constant regulatory constraints and requirements, the past 3 years have by far been the most challenging. MSA has responded to change by operating as effectively and efficiently as possible, all while continuing to monitor and respond to the ever-changing reimbursement environment.

With any new regulatory/reimbursement initiative, MSA understands that it takes a team effort to build a business strategy that will enable our organization to be prepared with minimal disruption to our operations and patient care. We bring subject matter experts from many departments to the table so that we are able to understand all aspects of the impact that decisions made will have on everyone. As the leader in this process, this can be quite challenging at times, but very necessary for the positive outcomes we are looking for.

One of MSA’s strengths is in the support and involvement of its Board of Directors in managing the constant changes within the industry. The Board of Directors has been progressive in allowing the organization to make technology, clinical, and policy changes as needed in order to compete in this new environment.

Remington Report: How has ACHC’s partnership helped to manage change?

Gregory: ACHC has helped MSA manage change by becoming a tremendous resource and partner. As an organization, if we have questions as we consider changes, we feel very comfortable contacting ACHC to validate that our solutions are within the standards set forth by their organization.

Being accredited by ACHC also provides company’s leadership with reassurance that we are well positioned for future changes as they send out newsletters, workshop information, and emails to keep us up to date on upcoming issues and policy changes. Working with ACHC is very much a partnership in ensuring that we are providing the highest level of care to all patients in all geographic areas. We always value their input.

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